Tried expressing my concerns on Asics homepage.Each time (three times total) I wrote something negative, my comments were "moderated", in other words deleted.
To test their page I wrote, "Asics are the best, I love them!" Low and behold it was posted immediately. The heel pockets on Nimbus 17s and Cumulus 17s wore through after only 30 miles on each pair and caused horrible blisters. Returned both to Asics, after review was told "no defect found, normal wear". Also, odd thing about Asics customer service, why are there only kids working the phones who follow their scripts verbatim?
Are there no adults there who can make sound rational decision? Have run thousands of miles in Nike and NB, never a problem with either brand. Asics message to consumer, be ready to spend $140+ per pair every 30 miles.
See attached letter and pictures.Thanks.
More Review Details
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
- Cushioning of the nimbus 17s
What I disliked
- Asics does not stand behind their products like nike and nb do
- Quality of the shoes
- Warranty conditions for manufacturers defect
- Reason of review:
- poor customer service, bad quality, warranty or lack thereof
- Preferred solution:
- Accept responsibility for the problem, a refund would be nice.
- Monetary loss:
- Product or service
- Gel Nimbus 17 And Gel Cumulus 17
- Asics Gel-nimbus 17 Sneakers
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "The title pretty much explains it all. Ordered a dress originally $45 or so dollars, on sale for $22.99. A deal. I had never bought clothes from the site and..."
- "After 15 months, my Asics running shoes fell apart. I'm a very casual runner and I don't ever run more than 3miles. My hand goes through the top, like a..."
- "Got scammed in Irvine yesterday 10/6/15 on Culver drive, small shopping center. Italian rep coming from fashion show.... Looking for JW airport to catch is flight to Ny and Milano.... He wanted to..."
- "Ordered a wig but when received I could see it was the wrong item. I had ordered the glamerous bob straight hairstyle, see first photo but was send graceful bob..."
- "I bought Rosetta Stone's Spanish download for Mac for 250 bucks. It crashed constantly, was hard to use, and they're constantly trying to get you to "upgrade" to more expensive..."
- "So it's obvious someone here go pissed and couldn't wait for their gear, caught an attitude with John, the owner of SOE and got fired as a customer.So here's the..."
- "Anytime Fitness is a sketchy money hungry corporation that puts financial gain over customer convienence. If you think it's an easy cancellation process... Think again! If you think it's an..."
- "I bought The piece of The ... This plan. And them Say it's gir 5 year. The sofa it's have some rips, tears And start To open and The back...."
- "Lamplighter sold me a mobile home as a handyman special. After I purchased the mobile home,lamplighter kept the add on craigslist,as bait for other tenants. Then they would switch them to..."