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Week of 10/13/17. Ordered a pair of men Size 11 Nimbus 19.

Product shipped was a Size 6.5 Tumbalina young ladies shoe. Called customer service for them to ship correct product to my house. Before they would ship the product I ordered, I was responsible for returning the product they shipped in error, then they would assess and send the correct shoes. I requested they ship the shoes now, as I did not cause the error and I would return their erred product.

Went round and round with the customer service agent, to no avail. Poorest customer service I have ever experienced with an online retailer

Product or Service Mentioned: Asics Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Oct 14, 2017.
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